Mr.Jaison Bejoy Arappurayil, Popular Vehicles And Services Ltd, Karamana.P.O., Killippalam, Trivandrum, Kerala
I am Praveen.G.Mohan from Trivandrum, Kerala State. I am working in an MNC in Technopark. I was a customer of maruti vehicle. When Maruti launched Swift I decided to buy a new one. I booked the vehicle on 13th July 2005. At that time they told that they will deliver the vehicle within 75 days of the booking period. They also told that to a maximum it will take 90 days(ie; 3 months). Now it is almost 2 months. So I sold my old Maruti vehicle expecting the new one to come within few days. When I contacted the dealers, Popular Vehicles Ltd, now they are telling that they are not sure whether they will be able to deliver the vehicle in time and also they are not sure when I am going to get the new one. I was really frustrated with the response from them. 2 of my friends and my uncle was about to book the vehicle and I told them the facts. So they decided to switch from it and myself also is planning to swicth from Maruti. I think this is the worst repose you may get as a customer and once you get such a response you are never going to market the vehicle since in the case of the veicles customers are the major marketing engineers. My mail - id is firstname.lastname@example.org
Solution of your complaint
Only solution is deliver the vehicle within the specified time since during the booking time they have told that they will deliver the vehicle withing 75 - 90 days from the booking period.
Naturally will shift from Maruti vehicle and will never encourage anybody for buying Maruti vehicle.