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Complaint Details
Pending

@home [Nilkamal Plastics Limited]

Posted bySuman Chowdhury 
Organization / Product Details
Organization Name
@home [Nilkamal Plastics Limited]
Organization e-Mailconnect@at-home.co.in 
Product/Service DescriptionBlack Leather Sofa
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

The leather sofa was bought in May 2006. The leather has started to peel off at places and we may have to soon dispose the sofa. The cost was Rs.40000/-. We were shocked at this abysmal quality and we registered a complaint with the company last month. After a few followups, a person came to check and take photos of the sofa. The company later came back and intimated us that we again need to spend another Rs.3000/- to repair the sofa. Instead of being apologetic about the product quality, the company is demanding charges for its repair and that too within 15 months.  

Solution of your complaintWe strongly feel that the company should repair or replace the sofa at their cost.  
ActionWe would definitely warn people whom we know about our harrowing experience with @home.  
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