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Complaint Details

Elk Grove Ford in California

Posted byCheryl COllins 
Organization / Product Details
Organization Name
Elk Grove Ford in California
Product/Service Descriptiondeceit
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeRon and Abe 
Complaint Details

My husband and I visited the dealership only to support a friend who was making a purchase. We were then told of the "great deals" they were having on their 07 F150 trucks. So we started "browsing" - just in case (we had already purchased two new vehicles 6 months ago, but my husband thought a truck might be handy). We found one that "would" be suitable, only if the payments would be the same on the vehicle we would trade-in. I requested a trade-in value for my vehicle and the approximate monthly payments based on the rtade-in, sales price, as well as my FICO score. The salesman proceeded to have me fill out an application which required a Social Security number. I told him I did not want to provide that, as I did NOT want my credit run. We just wanted an estimate of the payments. He AND the manager INSISTED that it would not be run, that this was customary. Based on their "word" (I know - STUPID of me), I gave them my SSn and signed the app. Bottom line - they ran my credit. WHen I called to complain the manager that was there previously wasnt in and the gentleman I spoke with recalled the event, saying that no one told him not to run my credit. 

Solution of your complaintFirst of all, an apology, not that it will make any difference with my credit report. 
ActionI will NEVER EVER do business with this company again, as I had swore in 2000 when I went to trade-in a vehicle I had purchased in 1999 for $16000 with $13000 and was talked into a prepaid lease, which after a year I owed $24000 for a vehicle that I should have only owed $3000 plus tax, registration, fees, etc. on!!!!!!!!!!!!! 
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