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Complaint Details


Posted byJayanta Banerjee 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionBill Payment Bug for add-on connection
Warranty StatusUnder Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMadhu 
Complaint Details

Airtel has a serious problem with their bill payment system for add-on connections. This would affect those who are making an online payment. Problem has been reported to Airtel and the ticket number Airtel has provided is: 13615899. I have also provided the payment reference number: 7441286823.

Whenever an add-on connection is taken, Airtel associates a second account number to the second phone number. Subsequently when a payment is made using the second account number, though the payment gets processed and debited from your account, Airtel has no clue or trace of the payment.

Additionally the bigger problem is the fact that the customer care is not ready to understand and respond to the problem. I reported the problem long back and subsequently I provided all the details they needed but no one has responded or are aware of the details I submitted.

This is such a frustrating experience and I never imagined this is the way they treat customers who are using their services for almost 7 years now. 

Solution of your complaintAcknowledge the fact that the problem I reported is genuine and credit the missed payment to appropriate account. I do understand that their can be bug in IT solutions, but this is a miserable state where a company is not ready to listen and respond to a problem reported by a customer. 
ActionStop using all Airtel services and spread the message that Airtel services in Karnataka has turned miserable after they became a number 1 player here. Possibly this would be the fate for all Airtel customers in future. Not only that even corporate customers should beware of Airtel. 
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