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Sprint

Posted bySusan Oleneack 
Organization / Product Details
Organization Name
Sprint
Organization e-Mail 
Product/Service DescriptionBills for nothing
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintOther 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

Last August (2006) I started to recieve bills from Sprint. I called them to tell them that I did not have Sprint, nor did I want Sprint. The bills kept coming. A couple months later they told me to file fraud papers, which I did. The bills kept coming. A couple months later someone from Sprint told me that some other company had signed me up for this, I told her that some other company was not sending me bills. The bills kept coming. In February 2007 I turned this over to an attorney. He spoke with someone from Sprint who agreed that I did not owe anything. The bills kept coming. In April, I spoke with Claudia who assured me that everything was alright, that the billing cycle had just not caught up with it yet and that the July bill would show a zero balance. Not only did it still show a balance due, they turned it over to a collection agency. It is nearly impossible to speak with a human at Sprint. When I call the customer service number, I am on hold for half an hour, when I finally do get a human, they hang up on me. I called the Grand Rapids, Michigan store on the East Beltline only to be insulted and called a liar by some incredibly rude woman named Lisa, who, according to her is not Sprint.
 

Solution of your complaintI want these ridiculous bills to stop. I want a letter from Sprint stating that I do not owe them any money. I want this off my credit report. I want any damage done to my credit to be repaired. I want an apology from Lisa. 
ActionThere are about 53,000 consumer complaint sites on the web. I will continue to post this story until I get the response I want. 
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