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Complaint Details
Pending

BSNL BROADBAND

Posted byAnanya Raizada 
Organization / Product Details
Organization Name
BSNL BROADBAND
Organization e-Mailxxx@xxx.com 
Product/Service Descriptionbroadband service
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMr.Jeewane 
Complaint Details

we have got this broadband connection since apr this year(ph.no0712/2285837).earlier we had a complaint that it used to get disconnect after every 2-3 mins.then after complaining to the customer care the problem was resolved.we complained for the lower speed too but nothing was done for that.the person visited and he himself was laughing on the speed which it was giving.we have got this plan of 900/month(unlimited).the person himself said that the speed shud be more than 1mb or more and the speed which we are getting is 186,159,256kbps n its not static at all as i checked it on the site.we spoke to the SDE (Mr.Jeewane),he himself agreed to the standard speed which is suppose to be there.now next day he called up and said that we will get the speed like this only as it is n unlimited plan and there is so much of download activities done, so the speed is limited in such plans, so get the plan converted to 250/month.he also said that even he was not aware of this and the IT guy who visited our place.I found it so stupid and the lame excuse.my complaint no.is U813 for which nothing has been done till yet. 

Solution of your complaintthe problem shud b resolved n i shud get the better speed. 
ActionThis is the case of a Govt.Organisation,the whole setup is bad.wat action can be taken????? 
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