This is to inform you that i am an Airtel customer for many years.I have been facing a network problem when i call up some ISD numbers for the past 2 weeks.I have reported the same to the network department.They had promised that they would look into the issue and would resolve it.The problem was that when i call up some ISD numbers i hear the ringing tone as usual but when i look at my phone i am already charged where i hear the ringing.This happens not always randomly,Some time its perfectly alright.I have tried the same numbers from MTNL and Sify phone,there are no issue.
This was happening since last 2 months,last month Airtel told me that they are checking the same and mean while they would waive all the calls to those number which were 30 seconds or less until they resolve the issue.i was assured a resolution at an early date.
This month i had written the detail to Airtel appellate body,today 30th Aug 2007,i have received a call from them stating that their are no issue with Airtel network,and its with the ISD numbers and they will not be able to help further.And i am request to pay for the complete bill,which i think is unfair.
Why should i be paying for the calls that were not connected to the number,should i be paying for hearing the ring tone.Airtel should have informed me if they were not able to resolve the issue earlier so that i could have opted not to use my airtel phone to those numbers.
I would request you to please intervene the whole issue and do the needful.