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Complaint Details
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ELECTROLUX KELVINATOR LIMITED

Posted bySumita Banerjea 
Organization / Product Details
Organization Name
ELECTROLUX KELVINATOR LIMITED
Organization e-Mailxxx@xxx.com 
Product/Service Description
Warranty Status
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr.K.M.Das 
Complaint Details

The Refrigerator was serviced during guarantee & the timer was adjusted as there was too much ice in the Freezer and the lower compartment was not cooling. 4 months after guarantee I was told the Timer required replacement. 4.1.2005 Timer was changed. Again on 28.6.07 the same problem recurred. I spoke to the Company, they sent a technician from the Service Centre. He said the thermostat switch required replacement. He charged me Rs.660/-for the switch + Rs.275/- service charges. The problem recurred within 24 hours. Again I spoke to the Company Customer Support Engineer, Mr.Sankar Banerjee. He sent a technician who poured water into the Fridge to melt the ice in the Freezer. The problem recurred within 48 hours. When I complained again to Mr.Banerjee, he sent Mr.Tapan Kundu, a technician from the Service Centre. He said the Timer was defective. He changed the Timer. I refused to pay. On 28th August 07 the problem has recurred. At the time of service I was told the service guarantee is for 3 months. But service centre Manager, Arun Dutta, abused me in the most horrific manner & no one attended my call although I was allotted a Complaint No.6444 on 28.8.07. 

Solution of your complaintSince the Fridge is 3 1/2 yrs old and every year the Timer requires replacement I may conclude that the product has a manufacturing defect & merits replacement. In fact the Company has stopped the Annual Maintenance Contract on this Model. This reflects that the Company has no confidence on their own product. 
ActionI will write in the Newspapers and file a case in the Consumer Forum. 
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