The Country Club
Subject: For the reversal of the charge of Rs. 50,000 Placed incorrectly on the credit card.
To whom so ever it may concern.[This letter is in reference to the conversation held with Mr. Subba Rao on the 29/08/2007.]
My name is Anand Dwivedi; I stay at Dahisar (east). This is in regards to the charge of Rs.50, 000 which was placed on my Citi Bank Indian Oil Gold Card # on the 13th of July 2007.
On the 13/07/2007 a sales person from Country Club had come at my place. His name Sanjay Singh. He told me about the offer where you get a plot at alibaugh complimentary with the membership. He put in such a way that I thought that I am not buying the membership and he said I have to at least enroll today to get the plot at the prime location though I wont be paying anything unless have made my mind on it. Then he asked for the credit card on asking why he said need to confirm if this card has tie up with the Country Club. Then he called up some one and gave the details of the card and took the imprint stating that this just to make note that I would be paying with this card if I want to go with the offer.
Next day I went to see the plot I found it very to be very far from very I stay, so I decided I would withdraw my decision to take the membership, just to check about if any transaction held on the card I called up Citi bank and was shocked to know that Country Club has blocked Rs.50, 000 on my card. I called up Sanjay Singh on the 15th of the July 2007, he said cannot reverse the transaction, I did not authorize him to take the money and he its illegal to take money from some ones card without there consent and also that he had told me nothing would be taken out form the card unless I approve it he said you have signed the slip, but he had told me it was just to make note that I would pay by my card if interested, he asked me to speak with the manager Rajan if he can do that .I spoke to him he was rude to me and asked me to visit personally. I went there and met Mr. Feroz, he tried to convince me to take the membership or to transfer the ownership on to someone, I told him no one in my knowledge would take this, and he then said that they would be reversing the charge for me though it may take some time. Now after one month 27th of August 2007 I received a text message form the Citi bank that my first installment for the Country Club is due. I called up Sanjay Singh he said now nothing can be done, I got frustrated, I found Mrs. Sameena’s # from yellow pages and spoke to her she said she would be asking some one to call me. I got a call from Mr. Feroz in the evening on the 28th of August 2007; he said that I would need to speak with Mr. Subba rao; I called up Mr. Rao on the 29th of August 2007 he said that I would need to fax a letter about the complaint and charges will be reversed.
This genuinely shows how much I was inconvenienced in dealing with the Country club and later was inconvenienced in asking for the reversal of my money, which was taken fraudulently. This bitter experience has marred the image of the Country Club in my mind. But at least I can expect them to help me get my money back, which would be called a professional and decent gesture on their end.
Hoping right action will be taken on this issue and I will get the required result.