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Complaint Details
Pending

NOKIA

Posted byswapnil kathail 
Organization / Product Details
Organization Name
NOKIA
Organization e-Mailwecare@nokiacareindia.com 
Product/Service DescriptionMODEL 6265 CDMA / BILL NO . 11861 ( AB Enterprises Ludhiana )
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details


Dear sir ,

I purchased a nokia 6265 (cdma) set from AB
Enterprises ,Ludhiana on 31st oct ,06 for Rs. 14998
.After two months the camera of mobile stopped
functioning ,when i went to the service centre they
told me that they will have to send it to delhi for
which i refused and i kept using it in the same
condition . Then on 1st Aug,07 the display of the
mobile went blank ,then again i went to the nokia
service centre . they again said that ,they will have
to send it to nokia ,delhi office for repairs.I
deposited the set on 6 th August ,07 in nokia care
,Ludhiana ( job sheet no. 080434038/070806/41 ) .They
told me that i will be getting it back by 16th Aug,07.
I called them up several times after 16th then finally
they said that i can take my set as it has been
repaired . When i went to nokia care they gave me the
set in very bad condition . I asked about it for which
they said that it happens in courier . when i checked
the IMEI No. it was different for which they said that
my set could not be repaired by the company so they
have sent this old set against my new set . I refused
to accept that old set and asked for mine for which
they replied that it is done by the company and they
cant do anything.
Sir ,
kindly take up this matter as i want that either they
should return my repaired set or if they cannot repair
it then they shoul give me a new set of the same
model. My set is with the nokia care. i registered a
complaint on their website also but they had not
responded to it.
Hope you will take up this matter at its earliest .

regards ,
Swapnil Kathail
mobile no. 9316850001





 

Solution of your complaintgive me a new set of the same model or repair my set 
Actioni will go to the consumer court and tv channels to take up my case 
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