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Complaint Details

Best Buy (Geek Squad)

Posted byCheryl Painter 
Organization / Product Details
Organization Name
Best Buy (Geek Squad)
Organization e-Mail 
Product/Service DescriptionComputer Repair
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeBest Buy, Geek Squad - Scott Dean 
Complaint Details

Best Buy - Geek Squad had my computer for over 6 weeks! I brought my computer to Best Buy because it was running a little slower than usual. For over 6 weeks Best Buy representatives were telling me different stories regarding the problem with my computer including, virus, just needing to be defragmented, IEEE Controller, etc. THEN ALL OF A SUDDEN IT WAS THE MOTHER BOARD!!! They cant fix it! BEST BUY SCREWED UP MY COMPUTER BEYOND THEIR REPAIR!!!

Called to speak with local managers several times. Messages were left - no return calls. I then called the corporate reps. The unprofessional attitudes received from, finally, both local and corporate reps was unbelievable. They didnt exhibit one ounce of professionalism. Best Buy provided the most deplorable customer service I have ever received from any company in my life. Stated simply, they were rude and made it clear that they could give a rats ass if they ever received my business again. Best Buy reprs ignored, mislead, and withheld information from me regarding the status of my computer repair job.

They finally returned my computer to me and guess what!!! THE COMPUTERS SECONDARY HARD DRIVE IS GONE!!!


Solution of your complaintSolution of your complaint Returning my hard drive and fixing my computer - now FREE OF CHARGE!  
ActionWhat action would you take, if your problem is not solved I will not cease at posting these negative Best Buy comments throughout the web and when ever I have the chance, Best Buy (Geek Squad) will lose business if I have something to say about it!! I have been sending individuals to Infinity Computers for their repair needs. Best Buy has lost a total of 5 customers at my hands so far. This number will only go up:)  
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