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Honda Scooters Pvt Ltd.

Posted byMadhur rastogi 
Organization / Product Details
Organization Name
Honda Scooters Pvt Ltd.
Organization e-Mailhttp://www.honda2wheelersindia.com 
Product/Service DescriptionHonda Eterno Scooter
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeBhaseen Motors raja Garden 
Complaint Details

Dear Sir,
I had purchased one Honda Eterno Scooter with full of Confidence,realibilty and great name of Honda Japan on 11/08/2005 from Bhaseen Motors raja Garden.Its giving trouble from the very 1st service.Noise,Missing Problem and Low Average are the main keys and finally the roud and irresponsible behavoiur of the staff of their delaer Bhaseen Motors.They always treating to thier like that this is a favour in Free of Cost they are providing to thier valuable customers.The scooter contains 2 year warrenty on it and one year additional warrenty after that on nominal charges for which i had paid some of the premium to tham at the time of purchase.Now its app 2 years gone and last month i had complaint again to their service centre for same problems like Low average,Missing problem and Lot of noise in engine.I was shocked when there staff told me that thier is only problem in Clutch Plates and Spark Plug and they need to be replace on charges something about Rs. 1200.As per warrenty manual Clutch plates are covered in the warrenty of Honda.I had done lot of conversation with tham but they dont agreed on it and finally after repairs they charged me Rs. 1200.I was fedup with the whole thing going on.But i m also doing a buissness with a ELECTROLUX and GODREJ Customer service Oriented Cos.We are never threatning to our Customers like they doing to me.After some days i was shocked that same problems occured again in my scooter and it is giving Huge Smoke at the time of running.I send my scootyer to Bhaseen Motors Rama Road.They checked and again given a Estimate of Roughly Rs 7000 for Complete Engine overhauling and repairs.Mind it it is in warrenty period.But they are trying to making me fool and given a escuse that i had missed only One service from tham For which i was late for 20 days by some of my personal reasons.Except that all of the sevices of Scooter are being carried out on the time as per service manual..If i mis one its does not mean that i didnt got the warrenty .and sply scooters KMS are only 17000 which are under warrenty as per manual.I m harrass demoraliseed customer who is suffering a lot by there behavoiur and style of working.I had already mail to HONDA for same and the reply is awaited.I wann my scooter to be repaired as soon as possible without charges otherwise there is no other option that i go to Consumer forum.
Madhur rastogi
Ph: 65464716,25913130
Mobile: 91-9810477027 

Solution of your complaintI just want my scooter to be repaired as soon as possible without any charges. 
ActionDefenately i will proceed to Consumer Court. 
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