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Complaint Details
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Nokia

Posted byAnanth 
Organization / Product Details
Organization Name
Nokia
Organization e-Mail 
Product/Service DescriptionNokia 1600
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeNo Idea 
Complaint Details

It is no more NOKIA CARE, it is NOKIA Scares- Customer Uncared......

Its pathetic for a company like Nokia has outsourced its services to HCL. I gave my mobile for service on 29/08/2007 and the expected date of return was 01/09/2007.

Issue on Handset: No Display Light

When I called up to know the Reparir status the following were frustrating:
Happenings below are in Nokia Care (HCL), Anna Salai, Chennai

1. One or the other Given numbers does not work.
2. Here the dialing tone no one picks up.
3. The customer response was pathetic..hmmm tell me hwat is ur job no.? it sounded as if I was a pain to them
4. Did not have any reasons for delay, I had to call them and again know the status on Monday.
5. It has been stated in their Service jobsheet "Issue of SWAP is accepatable if there is a delay in service" When I ask about that the response was silent and was asked to come in person and tlk to the manager.

On Monaday 03/09/07 when I dial up to know the status all the above happened and still there was a delay and I am asked to call them tomorrow.

 

Solution of your complaintSolution is simple : give it to a better service provider or change the persons repsonsible. Only later giving my handset here I found that there are lot of vendors who could service in 15 min.  
ActionI want to file a suit against the service provider 
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