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Complaint Details
Pending

Best Buy

Posted byAndrew 
Organization / Product Details
Organization Name
Best Buy
Organization e-Mailsallyharris11@yahoo.com 
Product/Service DescriptionSony 52 inch tv
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeEdwin 
Complaint Details

Best Buy consistently advertises what they do not carry in stock. Out of 6 area stores 1 tv was available that they had advetised. I called in advance to hold the TV which the sales person Jeff said was okay to do. After driving all the way into the store with a borrowed truck and driver to pick up the tv I found out they had sold the tv out from under me to another store whose delivery date was 2 weeks away. I would think they could order another tv in 2 weeks and sell me the one they orginal were holding for me. I believe best buy should not allowed to advertise items that they do not carry at least 10 of at each store. To have one tv available for a 100 mile radius and advertise to the masses is absolutely insane. 

Solution of your complaintAt least give me a voucher for the price so I can buy it at a later date at that price when its in stock. Or give me a gift card for my troubles. At least they didnt kick me in the ass as I turned to leave. 
ActionI would buy the tv from them, but I think I will look else where 
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