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Complaint Details

Maruti Udyog Ltd

Posted byPradeep Kumar Sharma 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionEsteem VXI Model - Invoice No., Chassis No.435748, Engine No.197932
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMr.Arvind Saxena/Mr.Mayank Parekh 
Complaint Details

After taking the delivery from the showroom, there was a noise from the body of the car and the same was informed to the Sales Manager of the showroom immediately, however he informed that the showroom is closed and to bring back the car next day. Accordingly the car was sent to showroom on 8th May 2005. the complete roof of the car was opened 5 times, however they could not find out the reason of the noise and then we were asked again to bring the car on 9th May 2005, but on persuasion, we were sent with the car to their another workshop, where the car was checked by the 3-4 mechanics, opened the roof twice again, but all in vain. Though, finally they could manage somehow to stop the noise, temporarily at that moment, however after sometimes, the noise again started to come, which still exists. In the process, the roof of the car was opened so many times and total interior of the car was spoiled by the mechanics, who deal with oil/grease etc. We also informed the dealer immediately after taking the delivery that there are some problems of pick up in the car after speed of 60.

Solution of your complaintReplacement of the car 
ActionThe Aditya Birla Group will go for Litigation and review the decision of purchasing of the Maruti Cars in the entire group 
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