I booked a Alto LX Car in exchange of my old Zen LX from Maruti Dealer Dewars Dalhousie Kolkata. The sales person assured to deliver the new car by 3 working days. I even handed over my old car. Booking date down payment date is 24/08/07. Still I dont know what is the status. Every documents, loan, old car, down payment were made as per their advice, but this person is just a fraud in respect of assurance and commitment. 1 or 2 days may be negotiable but from 24/08/07 and tonight 04/09/07 I even dont know what is the status, and when I will get my new car. Every day I am spending Rs 300/ for Taxi. As I am in a trade where Car is not for comfort or luxury, but to give service. Even he is not attending me. On faith I gave all papers as well as all formalities to him. But after getting the booking amount on 24/08/07 I didnt find him. I dont know is this the real picture of Maruti or their dealers. Where false statements are of regular practice.
Solution of your complaint
I want my new Car as well as all papers and all other documents related to my old car. As well as to teach a lesson to the person concern for making me and other customers Fool. So that in future customers like me will get a good service.
As I am in their hand. My old car is with them, My loan money is with them and my down payment amount is with them, I am in their hand. But if I think that they are not solving the case and not providing all the documents required for Old Car and the New Car within two days, I would go to the consumer forum against the dealer and as well as the person.