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Complaint Details
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Videocon

Posted byDr.Vijay Kumar 
Organization / Product Details
Organization Name
Videocon
Organization e-Mailnationalpath@yahoo.co.in 
Product/Service DescriptionVideocon
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company EmployeeQuality customer care,Lucknow 
Complaint Details

I own a Videocon TV model no. 7445R which is not working .For which Ihad lodged a complaint at Videocon customer care, Kanpur(telephone no.9839196281) Complain no. H29005 on 29/08/07 at 10 am. For which I was told it will not be attended on the same day. But it has not been attended till date[5/9/07]. For which I have given several telephonic remindersatQualityCustomer Care,Lucknow, nobody has turned up.
Same inefficiency I have faced last time when for same fault my TV was taken on 04 july 07 in a dead state and i was told that type of complaint will be conveyed but was not and after several inquiries i was told a part is to be replaced. Later itwas delivered on 19 july 07 after several reminders.At the same time I had bought a TV remote which was working then but now several of its buttons are not working.
When you have such a HOPELESS CUSTOMER CARE why you harp about it so much.
Now i pledge not to buy any of your products and also do negative marketing so that none of my friends fall for your products.  

Solution of your complaintIMMEDIATE ACTION 
ActionDo NEGATIVE MARKETING and PLEDGE not to buy any of the videocon products 
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