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August 11, 2007
3F,Tower II,Millenium City,
IT Park,Plot no -62,Block DN,Sec V,
Bidhan nagar, Salt Lake
Kolkata - 700053
„« PHONE PURCHASED on 4.3.06
„« BILL NO : 0670455363563
„« ICC NO- C500078
This is to bring to your kind attention that I have given my Nokia Phone vide model No. 6020 for repairing to "Nokia Care" of 227, D.H.Road, Kolkata - 700 034, West Bengal, India. Phone No : 91-33-24577004 as the switching sector of my phone was not working.
They returned my phone on 4.8.07 & charged Rs. 350+100 =450. But after delivering I found my phone still not working as the problem was same, switching sector is not working. Then I talked with Nokia care. They advised me to deposit the set again. I again given it for repairing on 4.8.07 only.
I contineously inquiries about my phone only they ans me that it is still under service. At lst when I came to the shop yesterday on 10.8.07 they returned my phone & told that its can not be repair due to hardware failure.
I asked them to refund my money but they denied it. They became rude with me.
I am now in helpless condition. I have to explain in my office as i already expended Rs. 450.00 but dint get any fruitful result.
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You are requested to take necessary action against your Nokia Service Centre.
My contact details as follows.
Desbandhu Debata (Mobile No 9831598802)
C/o. Indian Council of Small Industries
19/2, B.N.Road. 2nd Floor
Kolkata - 700 060
Kindly note that we have already sent the original copy of the complaint letter to your Salt lake office. But we have not got any prompt action from their end. As per advice of Mr. Onkar Nath of your Salt lake office we have talked today with your special customer care office in the phone no 033-30303838. A madam of the said office advised us to fax it in this no. 08030303838.
We are harassing only from your end. So you are requested to look in to the matter at your earliest.