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Complaint Details
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BOB Cards Limited

Posted byJai Prakash Chaubey 
Organization / Product Details
Organization Name
BOB Cards Limited
Organization e-Mailjayprakas@hotmail.com 
Product/Service DescriptionCredit Card No-5473441648131004
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeM K Arati 
Complaint Details

BOB Card have Debited my Railway Ticket Cancellatin amount instead of Crediting it, The detail of that transaction is as follows:

(Actually IRCTC has deposited thease amount in my Card account but you have debit it instead of credit it)

details of the transaction

Statement Date---01/07/2007
Credit Card No-5473 4416 4813 1004

Reference no-462142
date---16/06/2007
amount--3564.02
name of merchant establishment--Indian Railway Cat(IRCTC)

Reference no-46214
Date-----16/06/07
Amount---4752.02
name of merchant establishment--Indian Railway Cat(IRCTC)

This complain was filed on 01st July 2007 with BOB Card Ltd, Noida Branch, Delhi Branch as well as Mumbai Headquarter.
They said after 10 days that next statement will reflect the changes, But today I recived their new statement and they have charged Rs.775 as a service charge along with the old outstanding.  

Solution of your complaintIts very simple they need to credit the amount Rs.3564.02 and Rs.4752.02 instead of debiting it, because IRCTC has credited this amount in my Credit Card after my railway Ticket cancellation.  
ActionI keep on calling M K Arati and their customer care but of no use, so I have decded to go to consumer court within couple of days. 
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