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INDIVIDUAL

Posted byRAKESH BALLABH 
Organization / Product Details
Organization Name
INDIVIDUAL
Organization e-Mailrakeshballabh2002@YAHOO.COM 
Product/Service DescriptionNOKIA N73 MOBILE PHONE
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeNOKIACARE,DELHI 
Complaint Details

MY NOKIA PHONE MODEL N73 PURCHASED IN NOVEMBER,2006 HAD A
> > PROBLEM OF LOW INCOMING VOICE- I GAVE MY HANDSET TO NOKIACARE
> > CENTRE AT PREET VIHAR, DELHI VIDE JOBSHEET NOS.1200148283, 1101091581
> &
> > 1101092542 BUT IT RETURNED WITHOUT RECTIFYING THE PROBLEM. ULTIMATELY VIDE JOBSHEET
> NO.
> > 1101093555 DTD.25/07/2007, I WAS TOLD THAT THE HANDSET CAN NOT BE
> > REPAIRED AND HENCE WOULD BE REPLACED. THE JOBSHEET INDICATES THE
> > EXPECTED DATE OF RETURN AS 26/07/2007 BUT TILL DATE I HAVE NOT
> RECEIVED
> > ANY REPLACEMENT. EVERYTIME I CALL THE NOKIA CARE CALL CENTRE PHONE
> NOS.
> > I AM GIVEN VAGUE REPLIES LIKE - "NOKIA TAKES AT LEAST 2 WEEKS TO
> APPROVE
> > REPLACEMENT" OR "ALL JULY REPLACEMENTS ARE COMING TOMORROW AND YOU
> WILL
> > GET YOURS THE NEXT DAY" OR "YOURS IS AN EXPENSIVE HANDSET SO
> REPLACEMENT
> > WILL ALSO TAKE LONGER" . I AM REALLY FED UP WITH THIS .
> I HOPE NOKIA
> UNDERSTANDS
> > THAT IF MY PROBLEM IS NOT ADDRESSED NOW THEN THEIR CUSTOMERS HAVE ALL
> > THE OPTIONS OPEN INCLUDING THE LEGAL REMEDIES. THANKS]
> >
 

Solution of your complaintIMMEDIATE REPLACEMENT OF THE DEFECTIVE PHONE WITHOUT ANY FURTHER DELAY. 
ActionI WILL CERTAINLY FILE A COMPLAINT WITH THE STATE CONSUMER FORUM SEEKING A TOTAL REFUND AND DAMAGES 
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