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Complaint Details


Posted bychandan kumar 
Organization / Product Details
Organization Name
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMeena Arora 
Complaint Details

I want to bring to your notice the product and service related issue with iPAQ hw6515e. My self and one of myfriend bought two iPAQ hw6515e. We have been using this product since more than a year now, I was facing frequent sofware hanging and sometimes iPAQ getting reset automaticaally initailly during the warranty period. Now my iPAQ gets automatically reset frequently and I am not able to use it. The similar problem was faced by my friend also and his iPAQ was down within a year and the same was replaced by HP free of cost considering it product related issue.
I have given my iPAQ to HP service center in New Delhi vide call no. 2214172780 on 16/08/2007 for check up. HP Service center in India has adviced me to get it replaced by paying an amount of Rs 39,349.45 which is nothing but buying a new iPAQ. This is surprise to me that how come HP expects from customer to through such an expensive devise after using for one year even though a lot of iPAQ hw 6515e has product related issues.
I have requested HP India to replace my device free of cost as there is product related issue in this lot of iPAQ hw 6515e. HP being globally reputed company should take pride in accepting product related issues and HP should replace faulty devices irrespective of warranty period as being done by Nokia in case of batteries.
I have been following up with HP service team since then but there is no response from their side.
I wanted to bring to your notice the issue before going to consumer forum. I would request if the matter is taken up within HP and free replacement is sent to me within a weeks time.
Csll reference no. 2214172780, Sl No. TWC6090LHF
Product:- HP iPAQ hw 6515e/FA385A

Solution of your complaintFree replacement 
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