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Tata Indicom

Posted byDeepthi Rao 
Organization / Product Details
Organization Name
Tata Indicom
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionTata Indicom Surf Power 6000 (2M) Prepaid Broadband Internet connection plab
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeAll Service Executives 
Complaint Details

Ever since i took the Tata Indicom connection, it has been getting disconnected every week and it takes the service men another week to get it fixed. The last time i could not connect for a month and a half, and I was told that my account would get extended by 2 months because i did not have connectivity for such a long period. But I can see that the extension has been given only for 13 days !!!!!! Every time i call up the customer service they put me on hold for ages, register a new complaint and tell me they will process this in 72 hours and get back-but it NEVER HAPPENS !!! I am really fed up their service(or the lack of it) and i think i have spent more on my phone calls to the customer service than on my internet. Also there is no refund option, and since its a prepaid connection, i am really really stuck !!! 

Solution of your complaintEither get me a refund -or get me an extension of my prepaid account validity for 2 months 
ActionI will complain to all consumer courts possible and make sure that nobody goes in for Tata Indicom internet connection from now on. 
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