|Posted by||Mrinalini |
|Organization / Product Details|
|Organization e-Mail|| |
|Product/Service Description||Indica V2|
|Warranty Status||Not Under Warranty.|
|Reason for Complaint||Quality |
|Complaint Rating||1(in a scale of 1 to 10)|
|Name of the Company Employee||Manoj |
I got my Indica in 2004. since da start iv been facing trouble with da car and sent it for service. the Fuel tank of da car has sum issue with it. despite a full fuel tank the meter always shows 1/4 less. I have so far never seen the meter reflecting a full fuel tank. this is amonst the many issues told to ppl at auto link who were asked to Service my car. small errors i have neglected. Last month i again sent my car for a service as i was facing a lot of trouble. the car wouldnt start....or while on road the speed meter would suddnly stop workin ..or the AC would stop workin and at times the Vipers would start automatically along with the car using a LOT of fuel. 350 KM on a full tank. i think even pertrol cars give better performance.
when the car was sent for service i specifically told the genbtelman that i would need the car by the next day.and was told that the team would do thir best. To my utter dismay the car was not ready. the next day was 15th of august a saturday n sunday the showreoom was closed. my car was returned on monday evening. I did not have a chance to test the car as i was not in the city i however did recive a call from autolink asking about the quality of service. i informed Manoj dat i was not in town and hence have not tested the vehicle. to this he requested sayin that i would be reciving a call from Tata Motors for feedback of the kind of service given and pleaded that i say service was gud which i did on human grounds.
since the service last week my car again refused to start n upon check it came to our notice that there was no battery water in the battery n the battry had to be replaced. this should have been part of the service. i am still facing the same problems with the speedometer and AC and for some reason my car wont start proper now. I called autolinks and spoke to Manoj and informed him that i was facing such issues and he was EXTREMLY rude. i said i have already paid for the wiring change and all and again in an extremly nasty tone the gentelman told me that i would be required to pay for what so ever changes have been done if they are not under warranty.
|Solution of your complaint||my car should be serviced properly and all problems should be fixed by the company without any cost to me as i have already been charged once. |
|Action||Lgeal action along with personal persual of the matter till up to corporate level |