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Complaint Details
Pending

MphasiS

Posted byArijit Ray 
Organization / Product Details
Organization Name
MphasiS
Organization e-Mailmachkris@sancharnet.in 
Product/Service DescriptionAirtel - Bharati Cellular Limited
Warranty Status
Complaint Details
Reason for ComplaintOther 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I paid my bills online on the AirTel website. Unfortunately due to some error at AirTels site, the browser crashed and I was unable to get a transaction number but the sum of money was taken out of my account.

I made a complain to AirTel about the same and they asked me to Fax the statement to them. Unfortunately, I really do not have time to first wait for a statement and then fax it to them so I emaild the softcopy of the statement to them at 121@airtelindia.com & to mhcollections@airtelindia.com.

They received the same and kept reverting back to me saying that they would resolve the matter. Now my mobile is blocked after 12 days of the complain and I can not make calls or even receive calls.

Also, the customer service is pathetic and they do not have the decency to talk politely. 

Solution of your complaintSimply look at my email and the attached statement and activate my services. 
ActionWont pay the next bill and go to consumer court. 
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