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Complaint Details
Pending

Haier

Posted byELENA A. DIAZ 
Organization / Product Details
Organization Name
Haier
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionHTQ21JAAWW-20CF
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

i DID BUY A REFRIGERATOR FROM HOME DEPOT. ALMOST 9 MONTH LATER STARTED FAILING. CALLS TO HOME DEPOT DID ABSOLUTLY NOTHING TO SOLVE THIS PROBLEM, (STOP FREEZING). AFTER SO MANY ATTEMPS, (TIME WENT BY) , I WAS ABLE TO TALK TO A HUMAN BEEN, AND GUESS WHAT?, THE WARRANTY EXPIRED. I SENT AN E-MAIL TO CORPORATE HEAD QUARTERS AND THEN I DID FIND OUT THAT THIS PRODUCT WAS MADE IN CHINA. I DO NOT NEED TO SAY ANYTHING ELSE. HOME DEPOT TOLD ME "YOU ARE ON YOUR OWN" HAIER TOLD ME THAT THEY WOULD COVER PARTS BUT NOT LABOR. SO I DID CALL THEIR SERVICE SHOP FOR MY AREA AND WHAT THEY CHARGE IS UNACEPTABLE. THEY WANT 60 DOLLARS FOR JUST TELLING ME WHAT IS WRONG WITH THE PRODUCT, CHARGES WILL GO HIGHER IF ANY WORK NEED TO BE DONE. THE DAMM FRIDGE IS OUTSIDE RIGHT NOW WATING TO BE PICK BY THE THRASH COLLECTOR. I WILL NEVER BUY A PRODUCT FROM HOME DEPOT AGAIN (THIS IS NOT THE FIRST PROBLEM I HAVE WITH THIS COMPANY) AND ALSO I WILL NEVER BUY HAIER BRAND AGAIN. 

Solution of your complaintSIMPLE, DO THE RIGHT THING THE FIRST TIME. 
ActionTHIS PROBLEM IS NOT GOING TO BE SOLVED. I WANT TO LET OTHERS KNOW THAT IF YOU BUY FROM HOME DEPOT OR HAIER, YOU ARE ON YOUR OWN. 
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