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Complaint Details


Posted byShailaja 
Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service DescriptionEye drops // Gentalab eye/ear drops
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

Hi friends,

In regards with the current eye infection widely spread in the city of Hyderabad., being infected by the same, I had bought a bottle of eye drops named; Gentalab-Gentamicin eye drops.I noticed that the seal was intact, the hole of the opener/nozzle was unopened.It was safef to use.
Now when I bought the same medicine [2bottles] from Pooja Medicals in KPHB Colony[3rd phase, near Venkateshwara temple].........i was shocked to see that the seal came off with no effort at all & the bottle was tampered, nozzle was pierced & it was dripping.Both were in the same state.Feeling a bit cautious, I immediately went back to the store & informed the store person,but his response really Shocked me & made me HELPLESS.
He was like -------maybe you have opened it, i wont replace it, & at last he said """JUST SHUT YOUR MOUTH & GO,I REPLACED 1 OF THE BOTTLES.I CANT DO BOTH !!!
I had no words to say,I was totally embarrassed & helpless.And to my disappointment the bottle he had replaced was also opened (loose seal & pierced nozzle) 

Solution of your complaintAll I dont understand is when the same medicine is being purchased in other stores, it is intact with seal and safe to use, whereas, in Pooja Medicals, all the bottles are tampered.Is the store into something MESSY ?Just imagine the plight of the illiterate people when educated people like us are being taken a ride for. I would request the authorised medical authorities to check into this matter & punish the medical store owner accordingly. Kindly look into the issue & take action accordingly. 
ActionI would inform as my friends & family not to buy any medicine from that store at the expense of their life.  
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