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CubicZircon.com

Posted byCheryl Fletcher 
Organization / Product Details
Organization Name
CubicZircon.com
Organization e-Mailservice@cubiczircon.com 
Product/Service Description3-stone ring order 4112440
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeThere is no names given 
Complaint Details

I ordered a ring on Sept, 16, was told 10-14 days for arrival. I have not received this ring. But I have been told it was Mailed Sept. 30th, then again on Oct. 4th and again of Oct. 5th. I have been given two tracking numbers. EO0096074205US, Which does not exist. I called back and was told it has to be scanned in at the airport to show up. The day it was to arrive, no ring. I call and I am given another track number. I ask why was told it must not have shipped out and they gave it another number. EO006080599US, it too does not exist. That was to arrive today. The post office said those are not correct tracking numbers.

I was told prior to being given the 1st track #, that it was still being made they were behind in orders to be told the next email it is being shipped.

sales@cubiczircon.com is who I contact. They reply by merely stating it shipped
No reason why it is late, or that it was made, 2 different numbers. No response of customer concern AT ALL. I am concerned that a company like this has my credit card #.

I want people to know what they are dealing with before attempting to make a purchase. 

Solution of your complaintThat those who lied are held accountable and my ring in perfect condition  
ActionThat I have done, I filed a written complaint to the company, whether they care to respond, who knows. I feel with the way and manner I was treated I should be given some compensation for the trouble this has caused. This was my mothers gift for her birthday yesterday ! Ordered 4 weeks ago. with a promise of 10-14 days turnaround. 
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