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Complaint Details

Yatra Travels

Posted byK.Sudhakar 
Organization / Product Details
Organization Name
Yatra Travels
Organization e-Mail 
Product/Service DescriptionTicket from Bangalore to Vijayawada
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Arun 
Complaint Details

Dear Sir,

I had purchased a ticket to travel from Bangalore to Vijayawada from Yatra Travels office located at Jeevan Bheeema Nagar, 10th Main on 11th September, 2007. The Yatra travels executive has called some other travel agency (which I came to know later as Kesineni Travels) and booked a ticket for me with them & issued me a ticket for the next day i.e., 12th September from Bangalore to Vijayawada. But when I saw the ticket Destination was mentioned as Hyderabad instead of Vijayawada. I immediately pointed out the same to the exicutive & he has struck the name and had written Vijayawada above the struck name & assured me that there is no problem & I can travel with the same ticket.

On 12th when I went to Yatra travels boarding point at Indira Nagar, the travel agent i.e., Kesineni travels executive informed me that my ticket was booked for Hyderabad & not to Vijayawada. When I tried to find out what is the alternative available, he stated that he has nothing to do with my problem & that I should sort out my problem with Yatra Travels. Then I tried to reach some one from Yatra Travels over phone & to my surprise each person who picked up the phone was telling that they have nothing to do with this & inturn giving one phone number & asking me to speak with them. Finally after 3 phone calls to different persons I reached one Mr. Arun, who had tried to help me out. He spoke to the Kesineni Travel agent to accomodate me in thier other bus to Vijayawada but they did not accept & finally I had to leave on my own to TIN factory to explore my own ways & means of reaching Vijayawada.
When I reached TIN factory it Started heavily raining & since there was no bus shelter there, I had to stand in heavy rain for 40 minutes to catch a bus. I was totally drenched & I had to take a bus upto Ongole, (with the wet clothes on) which is some 175 Km from Vijayawada & from there another bus to Vijayawada. 

Solution of your complaintDue to the negligence of the Yatra Travels executive I was made to suffer financially to some extent but mentally & physicalls to a great extent. Hence I request the concerned officials to take seroius action against the negligent employee who seems to be least sensitive towards his customer. 
ActionI will approach the Consumer Court 
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