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Complaint Details
Pending

ICICI Bank

Posted byXYZ 
Organization / Product Details
Organization Name
ICICI Bank
Organization e-Mailcustomercare@icicibank.com 
Product/Service DescriptionOnline fund transfer
Warranty Status
Complaint Details
Reason for ComplaintReliability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeBranch manager of trichy road,Coimbatore, Bandra-Mumbai, Koramangala-Blr 
Complaint Details

This is regarding an online transfer I had made to an ICICI Bank account BY MISTAKE.
NOTE: This wouldnt have happened if only the site checks if the a/c no and the name provided match. The site only asks for an account number and a nick name. Meaning u may give any account number and any name. All they are concerend is only with the account number.

Amount transferred: Rs. 20000 (Twenty thousand only)

After this I had visited your koramangala branch and have given a written complain to the Branch Operations Manage one Ms.Anita. She said that she would send an email to the Bandra Branch managers Imran Sarang and Jude Hendriques. Their email IDs: Imran.Sarang@icicbank.com and Jude.Hendriques@icicibank.com. She even gave me their mobile numbers and asked me to contact them. Their numbers 09820145962 / 09819364719.

I have also spoken to my base branch managers Rupesh and Ravindran. Phone nos; 09944422101 and 09944488180. They also give me the same answer stating that branches canít do anything.

When I spoke to them, I was told by Imran that since it is an online transfer they canít do anything. All they can do is just send a letter to the person concerned to the address as reflected against his account details. I have raised a complaint with the phone banking service too. They just gave me a call and said that they would send. Ultimately I have got many answers but not a single solution. They are saying that unless the person comes and gives in writing that his account can be debited, they canít revert me back the amount.

Understood. However, what if the person is not traceable or if he is out of country or worst case is dead. In that case, what is ICICI bank gonna do for me. I believe and have got confirmation from all of the branch managers to whom i have spoken to that they have got all proof that it is me who has transfered the amount. Inspite of this they are still having this case pending since last week.

Rs. 20000 is not a small amount for me and it was meant for a medical expense to be given to my friend. I had actually borrowed it from one more friend of mine.
 

Solution of your complaintI want my money back in my account 
ActionI would probably take it to the consumer court. 
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