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Complaint Details


Posted byDebangshu 
Organization / Product Details
Organization Name
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeVijay Goel /Usha / Sophia / Subbu 
Complaint Details

The refrigerator was seldom used and mostly kept switched off initially for nearly 1 year. After that I was transferred to Bangalore and I started using the refrigerator. However on 1st use it was not cooling. When I asked them to send a mechaninc in April it took them 2 weeks to send a mechanic after hundreds of calls. Then they said they have the gas but some other part is not available and it will take a week to get the same from their factory in North India. I waited with several reminders to them for nearly 3 weeks or more and finally after a lot of harrassment I called their H.O. and started complaints. They arranged for the same to be changed with a charge of more than Rs. 2000/-. Again after 2 weeks it was not working and they came and again charged me for the repair as service charges. Again after 1 or 2 weeks it was not cooling. This time they came and cahnged a fan in the refrigerator stating that it will be working now. They asked me to pay for the same which I did. Again after 1 week it was not working and I really kept on hounding them and imploring them to help me out. Still they kept on charging me every time they came. Finally on 3rd of september I started noting down the number of times Ihave been calling them and whom I have been speaking to. I am now noting all details and am ready that if they do not take immeidate action I will file a consumer case against them.  

Solution of your complaintExchange the refrigerator 
ActionFile case in consumer court and exchange the product in the market with other brand 
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