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DISH TV

Posted bySHIVANANDA S NAYAK 
Organization / Product Details
Organization Name
DISH TV
Organization e-Mailnayak_shiva@yahoo.cpm 
Product/Service DescriptionDISH TV Monthly subscription renewal / activation problem.
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeDISV TV Customer care 
Complaint Details

DISH TV Customer care is never rechable for any kind of queries / complaints.
I have renewed the monthly subscription of Dish TV for rs.262/- on 13/09/2007 through ICICI bank credit card.Within 24 hrs of renewal , I got SMS on my mobile saying the monthly subscription renewal is accepted & VC number has been activated.Your next renewal will be on 13/10/2007.
"......................
Dear Sir/Madam,

Thank you for writing to DishTV.

This is in reference to your request regarding package renewal.

We would like to inform you that as per your request mentioned vc
01501535128 is activated under Dish Welcome Hindi/Punjabi May07 till
13/10/07.As well the credit balance is 0.

Assuring you the best of services. Looking forward to a long and
healthy relationship. Continue experiencing the new TV entertainment with us.

Thanks and Regards,

Kalpana Gupta
Customercare Desk
Dish TV
......................"

But suddenely on 17/09/2007, Even after the monthly renewal I was not able to view any Star , Zee & Sports channels ( Which DISH TV says as PAID channels ).I wrote a wriiten mail to DISH TV Cust care & They replied back saying that your VC Number has been deactivated.Please renew now for continued service..! ! I am really tired of contacting DISH TV Custcare ( they never pick up the calls).

"...........................
Dear Mr. Shivananda,

Thank you for writing to Dish TV.

This is in reference to your compliant regarding non reception of
channels.

We would like to convey that Vc no. 01501535128 has been deactivated
due to non renewal of the vc for the next pay term. We request you to
please make the payment for the renewal of the vc so that needful can be
done.

Assuring you the best of services. Looking forward to a long and
healthy relationship.

Thanks and Regards,

Nishant Saini.

Customercare Desk
Dish TV Team

................................"
 

Solution of your complaintPick up the calls end customer calls & take the appropriate actions as per the promise & advertisements.Also to keep updated all their databses for renewals & CSR Staff , so that end customer will not loose the service. 
ActionThey should refeund the renewal Amount of Rs.262/- for not meeting their 24 x 7 support & Promise , offers given initially ( also in the add) 
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