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Complaint Details


Posted byMr.Hitesh Singh 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionMy sms pack for Rs 29 which gets deducted automatically suddenly has got deactivated by itself. Using this number from 2006
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employee4 customer care executives 
Complaint Details

I have been paying RS 49 for my sms to become 1paise per month. The rent is automitacally being deducted every month for the past year suudenly 3 months back my sms started becomeing charged @ rate of 5ps per sms and my rental became Rs 29 then it became 10ps/sms and now suddenly has become 50ps/sms i still pay rental of Rs 29 but why have I been chardged full rate? When i have enquired with Airtel , i spoke to four customer care executives each one have given me different reasons. To make matters worse one of them told me that since i recharged yesterday my sms has now become 50 paise but when I told them that I want refund for my recharge and want to discontinue with Airtel , The executive actually told me that the service is available and that the Airtel super visor would call me but for the past 2 hours there is no concern from thier side. I wish to inform all the users here NEVER TAKE AIRTEL as they only know how to CHEAT their customers! 

Solution of your complaintSolution would be to refund my money lost and make my sms rate 10paise as promised by them! 
ActionI would definately inform TRAI, take it up with the consumer court as the point of taking airtel was to access sms at 10ps.sms but since they cant provide it I deserve a compensation. 
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