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Complaint Details
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Airtel

Posted bySaloni 
Organization / Product Details
Organization Name
Airtel
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionAirtlel
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintFeatures 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee4 customer care executives 
Complaint Details

I bought Airtel sim card on 19th September 2006 and recharged for Rs 801 and activated SMS 49 pack wherein my messages were charged at the rate of 1paise and a couple of months back, it was revised to 5paise/message and they continued deducting 49/month, I recharged again with Rs 801 on 19th Sept 2007 wherein i got the 1year validity but to my utter suprise my sms are being charged at the rate of 50paise/msg. Now when i am contacting customer care I am told that since i have recharged, this sms pack has been deactivated,had i known earlier i would have not recharged and would have taken up the service of some other service provider.I feel AIRTEL has cheated me as some customers are still being allowed SMS @5p and other customers like me are being forced to pay @50p./msg.
Name: - Saloni
Mobile No: - 9980227444 

Solution of your complaintAirtel should restore the SMS pack at 1paise as they have been charging a rental of rs49 and recently they even revised the sms charge by 5times. 
ActionApproach consumer court and TRAI 
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