Dear Mr. Ratan N. Tata
I have bought a Black Indigo LX TDI (DL3CAC 6880) on 08.12.2006 from Sanya Automobiles Pvt. Ltd., C 101, Mayapuri Ind. Area- II, New Delhi 64.
After lot of research done to identify the car-its brand and version, I had arrived my decision to rely on Tata Motors-the world’s one of the most acclaimed brand with a fairly large proportion of customer base. I had thought since Tata’s are pioneers in their field, they have attained this respect with their committed and personalized service to its customers year after year, I can safely become a new member in the TATA family of customers.
I am sure we all know, A car is just not a mode to travel, it is associated with a lot of intrinsic value. This car is my first car, purchased with my hard earned savings. I had bought this car just before my wedding. There a lot of memories I have restored with it, and I am sure we all understand the value of memories.
It was known to me that Tata Motors is truly committed to its customers but I was unpleasantly shocked the way I was treated when I went to get my car repaired at Sanya Motors- a leading DSA of TaTa (Mayapuri Ind. Area). Just to remind you my car is just December’06 purchase, and in just 10 months, I have faced many issues in my car- The cloth panel attached to the left doors (both rear & front) of car have started coming out, AC vents-which in ideal situation will not worn out before 5-7 years, but in just 10th month, one of strings of the left A/C vent is broken. I went to Sanya Motors on 05/09/07 with lot of expectations and met Mr. Alhuwalia (GM workshop) & Mr. Sharma. They asked me to leave the car and issued me a Job Card No. 2K6109937 ( JC Sanya-MP-0708006229) and assured best of the things would be done.
They said they would seek an approval from Mumbai Head office for replacing the cloth on the door. Mr. Alhuwalia confirmed that he would put a mail to them.After making me wait for over an hour, he said he had a word with Mumbai team and they have denied to replace the part. They will put an adhesive and make it look perfectly new. I did not agree to the same and asked him to show the mail, he has sent. But he did not pay any heed to my inquiry. On 11.09.07, the car was returned to me with its most ugly look. DSA has not repaired my AC vent and also the cloth panel has been very shabbily pasted instead of being changed, It looks highly dirty with that pasting.
My friends and colleagues have seen all this happening with me and now have formed an opinion of the brand and the car-Indigo.
I am a representative of the huge customer base that you cater, and I am sure you know the negative spreads faster than positive. I hope you will address this issue with special concern and look in to this matter with deep interest. I hope TATA motors can help me restore my faith in the fact that this Company cares for its customers and is committed to them.