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Complaint Details


Posted byAmit Garg 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionE62 model by NOKIA
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeBrightpoint India Pvt Ltd 
Complaint Details

I have bought a new Nokia E62 priced at Rs 12,000 from one of the Nokia authorized dealers. Withing 15 days, the set started malfunctuning and i took the same to the dealer from where i procured the set.

In turn he took the same to the Nokia service centre named "Brightpoint India Pvt Ltd". The service centre declined to accept the device stating that the same has been damaged by water logging.

The grevience i would like to put forth is that the company is not willing to listen to the complaint and putting all the onus on the consumer. The manufacturing defect with the device was that it was not even perspiration resistant. Any set for that matter (even a Rs 1000 set) is atleast perspiration resistant to the extent if you are talking at the device keeping it close to your ear, the perspiration will not flow to the motherboard.

I am an investment banker by profession and not a swimmer so that my mobile device will have a water logging problem. I wish to sue the company for playing with the consumers and am willing to take the matter forward to any extent possible.

Please feel free to call me for any further infromation.

Amit Garg
M - 98206 43538

Amit Garg
Flat No 41, Jolly Maker Appt III,
Cuffe Parade, Colaba
Mumbai - 400 005
Phone - 022-2218 5106 

Solution of your complaintReplacement and / or compensation 
ActionFiling a suit under Consumer Protection Act 1986 
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