My contract with this home warranty company expired on Oct 2nd. I usually get a reminder in the mail or a phone call to renew this contract but this year I got the letter with a date of Oct 14th. When I called the company to place a claim, they told me that my policy was expired and I had to wait for 30days before I could place a claim.
Besides that , my current policy plan that I have was discontinued which they didnt let me know till I called them. I explained to them that this was not good customer service on their part to not to let their customers know about discontinuing a product that they offered their customers in the past.
I was told that their manager Bryan A Myers would contact me but he never did so I called them back again, and got him on the phone and he was totally discourteous and sticking to his policy. He even told me that I could take my business elsewhere. No wonder a company like this has shares at 0.43 I believe that people who kept him in that position should be held accountable for this companys poor performance. some of his staff were more courteous than he was
For him, his policy was more important than retaining a customer, Penny wise pound foolish thats the best saying that befits him! His boss is Evan Rothman who I will be contacting next. I want to see if he would like to get his earnings per share higher than the mere .43 cents!