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Complaint Details
Pending

Best Buy

Posted byDouglas Swims 
Organization / Product Details
Organization Name
Best Buy
View all Complaints against this organization
Organization e-Mailwww.bestbuy.com 
Product/Service DescriptionPSP (extended warranty)
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeNot stated 
Complaint Details

Bought laptop and extended warranty from Best Buy. Laptop has been returned to Emachines 3 times for overheating and crashing.

When extended warranty ended, took it to Best Buys "Geek Squad" to fix broken usb ports and overheating under their PSP/warranty program. "Technician" said that it was covered. Next day he called and said it had to be shipped out for motherboard replacement. Weeks later got a call from another "technician" who said that usb ports were not covered and would cost $600 to repair. I told them I did not intentionally break any parts of the machine and that I had been told it was covered under the "normal wear and tear" part of their warranty. 

Solution of your complaintI want them to comply with their own warranty contract= either repair or replace the machine 
ActionI will be a proverbial thorn in their side. Besides filing complaints with any websites I can find, I will fight their decision with every legal means at my discretion. I have already filed complaints with the PA State Atty. Gen. Consumer Affairs Div. and am considering Small Claims Court. 
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