|Posted by||Douglas Swims |
|Organization / Product Details|
|View all Complaints against this organization|
|Organization e-Mail||www.bestbuy.com |
|Product/Service Description||PSP (extended warranty)|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Reliability |
|Complaint Rating||9(in a scale of 1 to 10)|
|Name of the Company Employee||Not stated |
Bought laptop and extended warranty from Best Buy. Laptop has been returned to Emachines 3 times for overheating and crashing.
When extended warranty ended, took it to Best Buys "Geek Squad" to fix broken usb ports and overheating under their PSP/warranty program. "Technician" said that it was covered. Next day he called and said it had to be shipped out for motherboard replacement. Weeks later got a call from another "technician" who said that usb ports were not covered and would cost $600 to repair. I told them I did not intentionally break any parts of the machine and that I had been told it was covered under the "normal wear and tear" part of their warranty.
|Solution of your complaint||I want them to comply with their own warranty contract= either repair or replace the machine |
|Action||I will be a proverbial thorn in their side. Besides filing complaints with any websites I can find, I will fight their decision with every legal means at my discretion. I have already filed complaints with the PA State Atty. Gen. Consumer Affairs Div. and am considering Small Claims Court. |