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Complaint Details
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Maruti Udyog Ltd

Posted byVineet Mittal 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionCar, Maruti Esteem, vxi, Car No DL9CK1630
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSikand & Co. (Okhla) - Service Centre 
Complaint Details

After only six months of purchase of Maruti Esteem (xvi) we have been facing countinous problem of Central Locking system ( it gets unlocked automatically), though we have get it repaired so many times through your Service Centre Sikand & Co. (Okhla) but we are facing the same problem again and again and very disappointed

Even after so many compaints we are not getting any positive response from your side which is heavily expected and facing the same problem since last 2 years. 

Solution of your complaintTo manitian your Brand image and Commitments you should replace entire Central Locking System free of cost 
ActionI must mention here that apart from selling your products by giving attractive advertisements in various mediums, it is also your responsibility to attend a complaint with full of sincerity. One letter to the "grievance column" of the leading newspapers may harm your sales and tarnish the market position whatsoever you have made so far, in a bad way, which as a large corporate, you are aware of. You will also appreciate that this is high time to understand "customer is king". Even if a customer does not get a proper response to a complaint, he can also take up the matter to the Consumer Protection Forums, as per the Consumer Protection Act 
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