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Complaint Details
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Voltas

Posted byHabib Khan 
Organization / Product Details
Organization Name
Voltas
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionVoltas Split Unit
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Service  
Complaint Details

Message from Haseeb Khan on Thu, 27 Sep 2007 12:33:40 +0100 -----
To: kapilbhatia@voltas.com, syadav@voltas.com
cc: anilsharma@voltas.com, apsgandhi@voltas.com, ashishmathur@voltas.com, lucknowcallcenter@voltas.com
Subject: Re: Fw: Your Customer Service ...

Hi
There
Further on my complain, today one of the service engineers went to site (home) and he is asking some of INR 3000 to fix the problem in Unit, as per as him there is conflict between dealer and service centre and dealer never informed service centre regarding sale of unit as well as problem due to that we are suffering.
As a customer what should I do if there is business dispute between dealer and service centre!!!!! as customer I paid full amount before even this unit switched on!!!! on credibility of company (Voltas) not on dealer… from day one this unit is not working properly despite millions of calls no one bother to look this issue … then why should we pay INR 3000 to fix this problem, because this issue was on first place …
Could you please update me what the next step you taking to solve same

Best Regards
Haseeb Khan
Senior Professional
Consulting & System Integration
Computer Sciences Corporation
Royal Pavilion, Wellesley Road
Aldershot UK GU11 1PZ
Phone 00441252536025
Cell 00447801684996

CSC Computer Sciences Limited
Registered Office: Royal Pavilion, Wellesley Road, Aldershot, Hampshire, GU11 1PZ, UK
Registered in England No 0963578


Haseeb Khan/UK/CSC
26/09/2007 16:21

To
apsgandhi@voltas.com
cc
anilsharma@voltas.com, ashishmathur@voltas.com, lucknowcallcenter@voltas.com
Subject
Fw: Your Customer Service ...






FYi
Please take a proper action on below email ... your dealer (Pryag refrigeration in allahabad is use less)

Best Regards
Haseeb Khan
Senior Professional
Consulting & System Integration
Computer Sciences Corporation
Royal Pavilion, Wellesley Road
Aldershot UK GU11 1PZ
Phone 00441252536025
Cell 00447801684996

CSC Computer Sciences Limited
Registered Office: Royal Pavilion, Wellesley Road, Aldershot, Hampshire, GU11 1PZ, UK
Registered in England No 0963578

----- Forwarded by Haseeb Khan/UK/CSC on 26/09/2007 16:19 ----- Haseeb Khan/UK/CSC
26/09/2007 16:18

To
kapilbhatia@voltas.com
cc
syadav@voltas.com
Subject
Your Customer Service ...






Hi
Bhatia / Yadav
I like to make complain against of your after sales department, we are here settle in the UK and back home we have three Split unit at our bungalow in Allahabad since Last year my old mum and dad are calling your after sales and support people but still no one reach to see faulty indoor Split unit and no one bother to come single time for service, one of your unit is not working at all, I am very sorry to say that this type attitude from Voltas is not expected as well as not acceptable at all … could you please take this issue with your top priority and solve this issue ASAP otherwise I am force to go Consumer court as well as press against of your customer service and product.

India Address
Retd Maj. Habib Ullah Khan
The Guardian
A-40 GTB Nagar Karelli
Allahabad
0532 3297529


Best Regards
Haseeb Khan
Senior Professional
Consulting & System Integration
Computer Sciences Corporation
Royal Pavilion, Wellesley Road
Aldershot UK GU11 1PZ
Phone 00441252536025
Cell 00447801684996

CSC Computer Sciences Limited
Registered Office: Royal Pavilion, Wellesley Road, Aldershot, Hampshire, GU11 1PZ, UK
Registered in England No 0963578
 

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