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Complaint Details

GMAC customer service/warranty

Posted byAmy Banks 
Organization / Product Details
Organization Name
GMAC customer service/warranty
Product/Service Description2001 GMAC Duramax 2500, igthk29131e237199
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintOther 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeAshunti Ford with GMAC 
Complaint Details

my truck was at 99,000 making awful noise I took it in they told me it was fuel filter, I called back and told them that didnt fix it(Roberts Auto Plaza-Platte City, MO), they told me to drive it awhile it had to reset the computer and all this BS and so I went back a few weeks later and they said it was the fuel regulator but now it was out of warranty so they wouldnt fix it. I called GMAC and based on the fact they didnt fix it right the first time Ashunti called me numerous times and told me to take it in pay for it and send GMAC teh receipt they would reimburse me the money -100 it would have cost had it been done correct the first time... Do you know after all this which was costly...she had the nerve to call me after I did everything she said to do and paid for this that GM has decided no we are not going to reimburse you...GM owes me my money.... it was under warranty on the original complaint the part that I paid for actually fixed the problem I took it in for at 99,000 and she told me they woudl do it ...I dont have $500 extra ...She lied and called me constantly to make sure I was getting the repair done so they could get this taken care of for me... 

Solution of your complaintYOu better refund my money I already contacted an attorney, my family works at the Fairfax plant so I ahve contacted them on waht I need to do 
ActionI have contacted my attorney already 
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