We bought an all inclusive trip to cancun through orbitz for decemeber 2006. Upon reaching cancun, the hotel demanded additional $1440. We called Orbitz and a representative spoke to me and then to hotel and then back to me and told me to pay the amount and that Orbitz will refund it.
Upon coming back to Detroit, we sent the amex bill to Orbitz. Dint hear anything. Called back in April and a lady Tony said she will pay the money back and asked me to fax the amex bill . We blacked out a line (a different one) previously on the bill, but faxed it anyway. They kept us waiting and waiting. Then asked us to fax a complete bill. We did so, two weeks back.
Now they tell us that hotel is refusing to communicate with them so, they wont pay us the money they promissed.