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Complaint Details

Electrolux India

Posted byRamitMaurya 
Organization / Product Details
Organization Name
Electrolux India
View all Complaints against this organization
Product/Service Description1.5T AC of Electrolux(EAW18CRP)
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeSh A.D. Pandey  
Complaint Details

I have purchased a 1.5 T WAC model no EAW18CRP in July 2006. The second service or the unit was done in 16-02-07. When we used the AC in May, it started giving some noise. Last year there was not any problem, so we thought the servicing was not done proper. Following were the problems observer by us:
1. During auto cut-off and start of the compressor, it made such a loud noise that we waked up in the night.
2. Later, a humming noise/ vibrating sound were apparent during the running of the compressor of the AC (normal running).
3. Too much water was seen outside the unit. (I was told that it was normal in humid conditions, it is now OK)
4. These noises were not present at all the times. Some times there are no noises at all. On the other times, there are so noises that we have to awake in the night or that day. Most of the times, we observe these sounds after or 1 hour of running of the AC though it is not necessary.

We have lodged following complaint request to the customer care number:
Complaint no 70610307 dated 06-06-07
Complaint no 7076620 dated 07-07-07
Complaint no 70711494 dated 12-07-07
Complaint no 70719038 dated 18-07-07 (not attended till date)
Complaint no 70826646 dated 24-08-07 (reminder )

The technician visited two/three times in response of these. The adjustments were made by the technicians but the problem re-emerges after 1-2 days always. Due to this we are not been able to enjoy the services of the AC and are forced to undergo sleepless nights.

We have also talked to service head at Ghaziabad Sh A.D. Pandey on 23-08-07 about our problems. He visited our home on 25-08-07 along with the technician. He waited for 10-15 minutes and declared that the AC was working OK and left. We requested that the noise became apparent after some time and we suffered most in the night hours but he was sure that the AC was working OK and we are making complaints unnecessarily. We just wanted to get the AC checked by a senior and expert technician.

You are kindly requested to solve our grievance and guide us in that regard.

Solution of your complaintProper checking of unit (AC) 
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