My this connection was deactivated on 26/10/2005. This connection is on my name, but, remains with my wife. And I am holding this connection, since two and half years and I had no issues with the connection. I have been a good consumer and always paying the bills well in time and this time I had paid two months bill togather.
I am holding two connections with name and address. The trouble with this connection started when I just used your website to change my address from office address to residence address. I recieved two-three bills on this address. But, now amazingly Airtel people at some time visited my residence and founding my home locked disconnected my connection.
As soon as came to know about the problem with my connection, I tried to talk to AIRTEL CARE(121) for about half an hour and tried to convince him for atleast make the incoming facility for the time being, till address verfication process completes. But, as per Airtel Care these are long ruthless procedures and even incoming facility was not in their hands. Then, that Official gave me contact of some dealer at Phase 10, I tried to get its incoming active for atleast 15-20 minutes. And lastly I had to call on different nos to talk to my wife on some urgent matter.
Airtel Procedures are very simple! though they are mobile operator and know why mobiles are for, but, THEY CAN DEACTIVATE A ACCOUNT IN SUCH A CHEAPLESS WAY, WHEN I WAS IN NEED OF THIS CONNECTION THE MOST(I was outstation yesterday).
I THINK YOUR PROCESSES OF ADDRESS VERFICATION ARE MORE STRIGENT TO THAT OF POLICE ENQUIRY IN CASE OF PASSPORTS WHICH I HAVE GOT ON THIS ADDRESS.
These were the good relations of myself with your Airtel. But, yesterday, I FOUND MOST RUDE BEHAVIOUR, BAD SINCERITY AND BAD CARE OF YOUR STAFF AIRTEL BOAST OF ALWAYS.
Airtels processes of even restoring incoming facilities are harder. EVEN BSNL ACTIVATES THE CONNECTION ON SUCH REQUEST AS PER MY PAST EXPERIENCE.
AIRTEL DONT CARE FOR YOUR PRIVILEGED CUSTOMERS. GOOD RELATIONS AND TERMS DONT MATTER YOU.
AIRTEL HAS A PLENTY OF CONNECTIONS AND WANT TO AVOID SOME CONNECTIONS.