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Complaint Details


Posted byVasu Gautam 
Organization / Product Details
Organization Name
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionLifetime Prepaid Connection
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating2(in a scale of 1 to 10)
Name of the Company EmployeeHarmeet Singh - 9811098110 
Complaint Details

I have bought a New Hand Set and got an Hutch Prepaid connection along with that of 9811 Series.

I have then converted it to a Lifetime incoming connection by paying 495 RS. Now the real surprise starts.

1.) I recharged it with 50 RS and even after promise by the company that I would get a full talk time on every recharge, I got only 28 RS out of it, No issues on this.

2.) Then one night I had to make an urgent call and when i saw my balance got reduced by almost 50 RS and my account was not having sufficient balance. I called customer care and the response was that " there was a problem in 9811 Series and your account would get credited with the deducted amount within 48hrs, is it not amazing a person who has to make an urgent call in the night when all the shops has closed sees that his balance as been reduced automatically without doing anything has to wait either till morning or for 48 hrs, and by then he might have died. Great services provided by hutch.

not only this when I told the executive to transfer the call to his senior, he put me on hold for almost 30 minutes and then i have to cut the phone deliberately, who can wait for so long???

And they customer care number was keeps going busy after that; this is the most ridiculous thing I have ever seen.

3.) Unfortunately my mobile got lost after few days, I have logged a complaint with them to block my mobile number and issue me a new sim with the same number, they told me I need to visit any hutch shop for that, and I did that also and got the new sim, and they promised me that my number would get activated within 4 hrs, and now the another surprise, after waiting for 4-5 days I called Hutch customer care after many tries I got connected, and the executive told me that we can not do anything and I have to visit the same Shoppe from which I got the new sim, now can anyone tell me that if a person need in emergency and not in the same city then how he can visit the same shop from where he bought the new sim???

And the same case was with me...... not only this there floor manager (Delhi BPO) Mr. Harmeet Singh also not talked with me politely

Every time when ever I need Hutch to be with me they were not with me, and they say "You and I in this beautiful world" and my world is not at all beautiful with them. 

Solution of your complaintI have be be compansated for this 
ActionCutomer court is the only way for this. 
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