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Complaint Details
Pending

BSNL

Posted byGautam Sadhukhan 
Organization / Product Details
Organization Name
BSNL
Organization e-Mailgsadhukhan@hotmail.com 
Product/Service DescriptionExcel prepaid recharge voucher by easy recharge
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeB Sucharita 
Complaint Details

I am having one postpaid cellone connection (09437173676) at Balasore, orissa and one prepaid excel connection (09433775063) at Kolkata, West Bengal.One prepaid excel recharge voucher of Rs. 225/- has been received from 9432293175 on 2.10.07 via easy recharge facility and credited to my above postpaid mobile with a validity upto 2.10.07 by mistake. I have got a SMS of the same with Ref No. 13300736. But actually it is supposed to be recharged on my prepaid mobile No. 09433775063 of Kolkata telephone. It has been told to me by your customer care that it is never posible to recharge a postpaid connection(cellone) with prepaid excel voucher. Please tell me the way to get refund the same amount or please credit the same amount to my prepaid number 09433775063. Thanking you, sir. Waiting for your response.
 

Solution of your complaintrefund of money by crediting the amount to my prepaid no. 
Actionwaiting with positive hope of fulfilling my request to my service provider (BSNL) 
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