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Complaint Details
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AIRTEL

Posted byKawaldeep Singh 
Organization / Product Details
Organization Name
AIRTEL
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionRegarding the Customer Verification
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeVishal 
Complaint Details

Hi ,

I am Kawaldeep SIngh working in HCL Noida. I bought one corporate connection from Airtel . One day Airtel person called me up that we have come for your enquiry,I said I am out of office now can you wait for 20 mins they said Ok you come. When I reached office there was no one waiting for me.

Next day I was out of town ,then suddenly i found that my incoming and outgoing has stopped working.I contacted Airtel people when I came back to town after 4 days, I had a word with Gaurav and made a request for reverification,he activated my outgoing. Next Day on 3rd Oct again I recd a message that your connection has been deactivated. I contacted Anshul Saxena, He again took my request . On 4th of Oct an executive from Airtel came and did the verification and after he left my outgoing was again deactivated . I again contacted Airtel,had a word ith Vishal .He said that your outgoing has been deactivated because you were not there in office on 3rd Oct.Infact I was there in my office but none came. So I asked Vishal how comme you have recd the report when no one came from your office for verification. He said I dont know. Then I said please activate my outgoing when the verification has been done. He said It will be done in 4 hours.

Its all shear harrassment of the Customer. Their executives do not visit the customer,just frame some reports and ultimate in the whole process Customer get harrassed.

 

Solution of your complaintAirtel should instruct their Customer care people to take care of the genuine requests and Check the Executives who are giving fake and misleading reports. 
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