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Complaint Details


Posted byA S Kushwaha 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionIFB Elena Washing Machine
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeNil 
Complaint Details

Dear Sir
It is more of feedback than the complaint about the performance the IFB Elena washing machine. It is strange that the performance of the machine has improved signifanctly since last around one year which is now more than four years old. Previuos to that for around two years the machine used to stop operating properly twice a month atleast. What happened is like this: The service engineers who visit the house start selling the accessories for the machine from the day one on the pretext of longer life of the machine and convinience of the customers and we generously purchased all of that suggestyed by them. One of the item was the STAND for the machine. So we were keeping the machine on that stand which used to create heavy noise and vibrations when in operation. After around two years of usage of the stand sold to us by the service engineers we removed it one day. Thereafter, around a year has passed and even a single failaure has not occured. The service engineer used to tell us that the Elena Model of IFB has a design problem and all most all the machines of Elena model are creating similar problems. Now I am sure that it was not a design problem but as the stand has four wheels to facilitate easy movement of the machine it was creating excessive vibrations and machine used to fail. Normally the inlet water pipe used to get disloged and water stopped to flow inside the tank thereby stopping the operation of the machine. I would suggest to the company that they provide the list of accessories to their customers if it all they are required and desirable for use.

A S Kushwaha
412, Abhinav Apartments
Vasundhara Enclave
9873549012 (M) 

Solution of your complaintNot Required 
ActionI would not pauschase IFB products next time 
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