Sub : regarding my complaint registered in the first week of july 07 and havenít entertained completely till today.
I am S.N.GARG, from Jwalapur, Haridwar (uttaranchal).I want your kind attention to my problem that I bought a colour television(model no.5502QST) of your company on
After one year, it got some problem regarding picture quality & memory, then I registered a complaint in the first week of july 07 to your customer care, Haridwar. A person of your customer care came on 13-july-07 and changed the EST, charged Rs 1450/- and donít do anything of memory . He said that data book was unavailable. Then after because of changing of EST , lining came on picture.
Then 3 weeks later , he came and said that memory wasnít working . Then he took the kit to service center and changed the memory and installed it, after 10 days . Again the problem remained the same and alongwith it wasnít showing all the functions.
Then after calling a lot, he came after 20 days and again took away the kit to service center . After 15 days , he came and installed it and again after installing it wasnít working properly , and alongwith it this time they disturbed the woofer setting and it isnít working properly , and your customer care isnít responding.
Then on 18/9/07 we registered a complaint to your Dehradun branch . After getting no response we phoned again to Dehradun branch. And now till today 8/10/2007 , we havenít got any response .
Now we want help from your side. So please kindly help us and entertain our complaint.