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Complaint Details
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Kenstar/ Videocon

Posted byBrajesh Tiwari 
Organization / Product Details
Organization Name
Kenstar/ Videocon
Organization e-Mail 
Product/Service Description
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeNone 
Complaint Details

The Company is advertising this Kenstar washing machines heavily. Considering the convenience of tumble wash from top and Videocon backing was enough for me to buy this product. We are only two adults and two kids in the family.

The machine broke down 45 days after purchase (9.7.2004) and the service engineer changed the timer card. At the time he told us that breakdown might have happened because of overloading (we were not agreeable to his view- as we never overload this 5 Kg machine).

Now, on 5th November 2005, again this machine has stopped rotating and it seems it is the same problem. This time we are sure there was no overloading. It seems there is some in built problem in the machine which starts giving trouble. (I have yet to report the problem to service station- being Sunday they are not picking phone today- 6th Nov. 05)

Today the machine is covered under warranty, however if the machine continues to behave this way- what will happen when the two years warranty period expires in coming May 06? I may have to discard the machine itself.

The company should modify this machine/ or improve upon the problematic part and recall the entire earlier sold machines for rectification to build and reinforce confidence in Videocon products. I am myself planning to buy three split AC unit and my vendor is proposing Videocon split AC, and in case I am not satisfied with what the service engineer has to say, I am certainly going to evaluate Videocon split A.C. more critically.

Brajesh Tiwari, Mumbai
Ph. 9869120846/ 9324677071
 

Solution of your complaintThe company should modify this machine/ or improve upon the problematic part and recall the entire earlier sold machines for rectification. 
ActionI will decide after the two year warranty period expires in May 06- if the machine continues to behave in this fashion. 
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