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Complaint Details


Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service DescriptionSONYERICSSON P990i
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMR.DIJO 
Complaint Details


Sudhir Prasad here I am using P990i which I purchased on 01/01/2007 at GLOBAL ACCESS for Rs 30000 which comes under high end mobile , I have given this mobile set for servicing on 20-08-2007 with complaint id SES07SHS10640 AT 2:29 PM with IMEI number 359593001532408 which is under warranty with problems (NOTHING PLAYS ON MEMORY CARD ) i.e,. I was not able to download or upload any files from my computer or other mobile …,at SHRISHTI SERVICES ,AIRPORT ROAD, BANGALORE .

The service engineer has done the PCB SWAP with IMEI number 359593001156125 and I collected my mobile on 29/08/2007 after 9 days . But when I started using my phone I found the condition of my cell much more worsened .
So, again I went to the servicing center on 06/09/2007

Again I register the complaint for 2nd time with COMPLAINT ID .:SES07SHS10794 at 11:46 AM with many more problems i.e., set getting hanged ,shortcut keys hidden when flip closed and no battery backup and no internet connection. And they have replaced the PCB twice but no use.

After six days, i.e.,3rd time again I went to the service center to collect the phone. This time I came to know that my cell is not ready and this time the complaint is software not loading its getting struck up at 98% every time ,they have again swap the PCB with IMEI number 359593001095364 .This time I spoke to SALORA INTERNATIONAL LTD., Bangalore head regarding this issue he told me to hand over the set again to service center and told that one PCB is lying in his office which is fresh and assured me that I will not get any problem in future .

This is 4th time::

But after two days again the same story got repeated up with problem .Regarding this I have complaint to the SONYERICSSON CUSTOMER CARE PEOPLE but no response from there end. Every time while complaining they say “will call u back in 24 to 48 hours with feedback” but no response .Even I spoke to SENIOR CUSTOMER CARE EXECUTIVE (Sourav) and SUPERVISOR (ACHIT) no use .Now its almost going to be one month but no solution from anywhere.

Even I tried contacting Mr. Prem Kumar who is Regional Manager of Bangalore but he is very busy in his meeting from last two weeks .On 22/09/2007 at 11:40 am, I get call from one of the associates from Mr. Prem Kumar’s office named DEEPAK number (+919986527244) that he wants to check the set physically and the wants to know my home address .I told him that I cant trust u people cause it was 8 times they have swap the PCB and now they want to close the case. This time also I asked the contact number of Mr. Prem but Deepak said That he is in Chennai in some meeting((((What kind of meeting is he in ? which is going for two weeks and his mobile not reachable))) I don’t understand what kind of meeting is going on since last two weeks.

Before sending this mail to even I spoke to Mr.Prem who is suppose to be the regional manager of Bangalore on (24/09/2007) he said that I am in meeting .
I don’t understand why SONYERICSSON AND SALORA INTERNATIONAL LTD., is playing games. Even I have register the complaint number of times with sonyericsson customer care many times with case id numbers 71438834,71439258 ,71460251 and 71463106.


Solution of your complaintI would appreciate if some authorized person from Sony Ericsson can deal with my case preferably India Service Head of Sony Ericsson India. I would appreciate if you refund the money (Rs. 30846.16) that I have spent to buy my mobile phone along with 18% Interest .  
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